Store Shift Lead: Customer Experience & Ops

Walgreens Co.; Norfolk (VA); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a team member in Norfolk, VA to open and close the store when management is not present, handle cash accurately, and ensure floors and stock rooms are business-ready.

You will assist customers, process refunds, and support back-end operations while maintaining Walgreens service standards. The role emphasizes customer-focused interactions, proper pricing displays, inventory accuracy, and collaboration with the management team to ensure a delightful shopping experience for

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, perform required system startup and cash handling.
• Process product returns, refunds, and cash drops; provide change to registers.
• Deliver a basic level of customer experience and assist customers to find products.

Skills

Customer service

Leadership

Cash handling

Tools

Cash register system

Job description

Walgreens Co. is seeking a team member in Norfolk, VA to open and close the store when management is not present, handle cash accurately, and ensure floors and stock rooms are business-ready.

You will assist customers, process refunds, and support back-end operations while maintaining Walgreens service standards. The role emphasizes customer-focused interactions, proper pricing displays, inventory accuracy, and collaboration with the management team to ensure a delightful shopping experience for