Shift Lead: Store Ops & Customer Experience

Walgreens Co.

Virginia Beach (VA)

On-site

USD 24,000 - 31,000

Full time

5 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Walgreens Co. in Virginia Beach is seeking a reliable team member to help open and close the store when management is unavailable, handle cash, and ready the floor and stock room for the business day.

The role focuses on greeting customers, resolving issues, and modeling service excellence while coaching peers on best practices. It also covers inventory, pricing, and basic maintenance tasks to support store operations and regulatory compliance.

Qualifications

One year of prior leadership, supervisory, or retail key holder work experience.
Must be fluent in reading, writing, and speaking English.
Arrest and conviction records may be considered.

Responsibilities

Opens and closes the store in the absence of store management, including cash handling and ensuring readiness of floor and stock room.
Completes product returns, refunds, cash drops, and provides change to cash registers.
Engages customers and delivers a distinctive customer experience.
Models and shares customer service best practices with team members.
Registers all sales on the assigned cash register, records scanning errors and price verifications.
Assists with inventory accuracy, pricing changes, and basic store maintenance.
Supports pharmacy out window and ensures compliance with state/local regulations.