Store Shift Lead - Customer Experience & Ops

Walgreens; Mentor-on-the-Lake (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Mentor-on-the-Lake, OH is seeking a retail lead with responsibility for opening/closing, cash handling, and delivering an exceptional customer experience. The role requires supervisory experience and adherence to store policies, including inventory, pricing, and safety standards.

The position emphasizes teamwork, frontline service, and the ability to operate the store in the absence of management while maintaining compliance and operational efficiency.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing and speaking English.

Responsibilities

• Opens and closes the store in absence of management, handles cash, and ensures readiness for the business day.
• Handles product returns, refunds, cash drops, and cash register accuracy.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, greets and assists with products/services, resolves issues for a positive experience.
• Liaises between management and team to assign tasks when management is absent.
• Maintains store inventory accuracy and price signage; manages backroom and stockroom.

Skills

Leadership experience

Education

PTCB certification or pharmacy license

Job description

Walgreens in Mentor-on-the-Lake, OH is seeking a retail lead with responsibility for opening/closing, cash handling, and delivering an exceptional customer experience. The role requires supervisory experience and adherence to store policies, including inventory, pricing, and safety standards.

The position emphasizes teamwork, frontline service, and the ability to operate the store in the absence of management while maintaining compliance and operational efficiency.