Store Shift Lead — Customer Experience & Ops

Walgreens; Jacksonville (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Walgreens in Jacksonville, NC is seeking a customer-focused team member to open and close the store when management is unavailable, handle cash and back-end processes, and ensure the sales floor and stockroom are prepared for the day. You will also assist with returns and provide outstanding service to customers.

The role emphasizes friendly, proactive customer interactions and collaboration with the team to maintain store standards and accuracy.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Complete product returns, refunds, cash drops, and provide change at registers.
• Model and deliver a distinctive and delightful customer experience.

Skills

Leadership

Customer service

English fluency

Education

PTCB certification or pharmacy license

Tools

POS systems

Store equipment

Job description

Walgreens in Jacksonville, NC is seeking a customer-focused team member to open and close the store when management is unavailable, handle cash and back-end processes, and ensure the sales floor and stockroom are prepared for the day. You will also assist with returns and provide outstanding service to customers.

The role emphasizes friendly, proactive customer interactions and collaboration with the team to maintain store standards and accuracy.