Store Shift Lead: Customer Experience & Operations

Walgreens; New Bern (NC); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens in New Bern, NC is seeking staff to open and close the store when management is unavailable, handling systems start-ups, cash handling, and preparing the floor and stock room for the day. The role includes processing returns, refunds, cash drops, and providing change at registers.

The position emphasizes delivering a distinctive customer experience, supporting operations, pricing, displays, and inventory control while adhering to store policies and local regulations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Process product returns, refunds, cash drops, and provide change at registers.
• Engage customers to deliver a distinctive customer experience and assist with questions and needs.
• Assist with inventory, pricing, displays, and stockroom organization to support store operations.
• Assist with pharmacy out window and ensure compliance with policies and regulatory requirements.

Skills

Leadership

Customer service

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in New Bern, NC is seeking staff to open and close the store when management is unavailable, handling systems start-ups, cash handling, and preparing the floor and stock room for the day. The role includes processing returns, refunds, cash drops, and providing change at registers.

The position emphasizes delivering a distinctive customer experience, supporting operations, pricing, displays, and inventory control while adhering to store policies and local regulations.