Shift Lead: Customer Experience & Store Ops

Walgreens; Jacksonville (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Jacksonville is seeking a hands-on team member to open/close the store in the absence of management, handle cash, and ensure readiness for the business day. You will process returns, refunds, and price verifications while delivering a distinctive customer experience.

Responsibilities include engaging customers, assisting with products, training others on service best practices, and supporting inventory, displays, and vendor deliveries to maintain a well-organized, compliant store

Qualifications

• 1 year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open/close store in manager's absence, handle cash, ensure store readiness.
• Process returns, refunds, cash drops, and price verifications.
• Deliver distinctive customer experience and assist customers with products and services.
• Engage customers, resolve issues, and model best practices for service.
• Assist with inventory, pricing, backroom operations, and displays as needed.
• Support with vendor deliveries and backroom logistics.
• Maintain store cleanliness and compliance with policies.

Skills

Leadership

Customer service

Cash handling

English fluency

Job description

Walgreens in Jacksonville is seeking a hands-on team member to open/close the store in the absence of management, handle cash, and ensure readiness for the business day. You will process returns, refunds, and price verifications while delivering a distinctive customer experience.

Responsibilities include engaging customers, assisting with products, training others on service best practices, and supporting inventory, displays, and vendor deliveries to maintain a well-organized, compliant store