Store Shift Lead: Customer Experience & Ops

Walgreens; Hanover Park (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Hanover Park is seeking a front-line leader to open and close the store in the absence of management, manage cash handling, and ensure the sales floor and stock room are ready for the business day. You will process returns and refunds, support vendor deliveries, and demonstrate exceptional customer service.

The role emphasizes teamwork, accuracy, and maintaining a welcoming store environment. Experience in retail leadership and strong English communication are required.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading/writing/speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership

Retail knowledge

Customer service

Tools

POS systems

Job description

Walgreens in Hanover Park is seeking a front-line leader to open and close the store in the absence of management, manage cash handling, and ensure the sales floor and stock room are ready for the business day. You will process returns and refunds, support vendor deliveries, and demonstrate exceptional customer service.

The role emphasizes teamwork, accuracy, and maintaining a welcoming store environment. Experience in retail leadership and strong English communication are required.