Store Shift Lead: Customer Experience & Operations

Walgreens; Charlestown (IN); On-site; USD 48,712,000 - 57,308,000; Full time

Job summary

Walgreens is seeking a dedicated team member to open and close the store when management is absent, perform required cash handling, and ensure the floor and stock room are ready for business. You will also handle deliveries through the back door and assist with sales and returns.

A focus on delivering a warm, helpful customer experience is essential. This role emphasizes accurate cash handling, stock management, price changes, and friendly interaction with customers and coworkers to uphold

Qualifications

• Experience leading teams or supervising staff is required.
• Excellent customer service and communication skills are expected.
• Solid knowledge of store operations and procedures for daily business.

Responsibilities

• Open/close the store in the absence of management and perform cash handling.
• Process returns, voids, refunds, and cash drops with accuracy.
• Provide a distinctive customer experience and assist customers with products and services.
• Maintain accurate inventory, pricing, signage, and housekeeping across departments.
• Assist with vendor deliveries, backroom readiness, and store maintenance as needed.

Skills

Leadership experience

Customer service

Store operations

English fluency

Tools

POS system

Job description

Walgreens is seeking a dedicated team member to open and close the store when management is absent, perform required cash handling, and ensure the floor and stock room are ready for business. You will also handle deliveries through the back door and assist with sales and returns.

A focus on delivering a warm, helpful customer experience is essential. This role emphasizes accurate cash handling, stock management, price changes, and friendly interaction with customers and coworkers to uphold