Store Shift Lead: Customer Experience & Operations

Walgreens Co.; Jacksonville (FL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a responsible leader to open and close the store in the absence of management, manage cash handling, and ensure readiness for business. You will engage customers, handle returns, and support inventory and display maintenance while coaching team members.

The role emphasizes delivering a distinctive customer experience, following store policies, and communicating tasks when management is not present. Fluency in English is required for all communication.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including cash handling and ensuring readiness for business.
• Handle returns, refunds, cash drops, and provide change to registers.
• Model and deliver a distinctive customer experience.
• Engage customers, resolve issues, and assist with products and services to ensure satisfaction.
• Assist with inventory, pricing, displays, backroom organization, and housekeeping as needed.
• Serve as liaison between management and team members when management is absent.

Skills

Leadership experience

English fluency

Job description

Walgreens Co. is seeking a responsible leader to open and close the store in the absence of management, manage cash handling, and ensure readiness for business. You will engage customers, handle returns, and support inventory and display maintenance while coaching team members.

The role emphasizes delivering a distinctive customer experience, following store policies, and communicating tasks when management is not present. Fluency in English is required for all communication.