Store Shift Lead: Customer Experience & Ops

Walgreens; Byrnes Mill (MO); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Byrnes Mill, MO is seeking a customer experience and operations associate responsible for opening/closing the store, cash handling, and ensuring the floor and stock room are ready for the business day.

You will engage customers, support inventory and pricing tasks, and help coach staff to deliver a delightful Walgreens service experience. This role emphasizes teamwork, compliance, and a strong service mindset.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store when management is unavailable, handling start-ups and cash.
• Handles refunds, cash drops, and provides change at registers.
• Ensures floor and stock room are ready for the business day.
• Maintains back door access for deliveries.
• Maintains pricing and displays to support accurate pricing and signage.
• Keeps inventory counts and stock locations accurate.
• Assists with employee training and development.
• Models a distinctive customer experience for shoppers.
• Serves as a liaison between management and team members.

Skills

Leadership experience

English proficiency

Tools

PTCB certification

Job description

Walgreens in Byrnes Mill, MO is seeking a customer experience and operations associate responsible for opening/closing the store, cash handling, and ensuring the floor and stock room are ready for the business day.

You will engage customers, support inventory and pricing tasks, and help coach staff to deliver a delightful Walgreens service experience. This role emphasizes teamwork, compliance, and a strong service mindset.