Store Shift Lead - Customer Experience & Ops

Walgreens; Burleson (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a team member to support store operations and customer service in a fast-paced retail environment. The role emphasizes leadership in opening/closing, cash handling, and maintaining accurate records across registers and back-office processes.

Responsibilities include greeting customers, resolving issues, assisting with vendor deliveries, and ensuring compliance with store policies and local regulations. Prior supervisory experience and a pharmacy license are preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy licence as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, and assists with products and services; resolves issues to ensure a positive experience.
• Maintains store keys for opening/closing, coaches others in ordering, registers, pricing, and displays.
• Ensures store systems knowledge, assists with pharmacy out window as requested, and maintains compliance with laws.

Skills

Leadership experience

English fluency

Customer service

Education

PTCB certification or pharmacy licence

Tools

POS systems

Job description

Walgreens is seeking a team member to support store operations and customer service in a fast-paced retail environment. The role emphasizes leadership in opening/closing, cash handling, and maintaining accurate records across registers and back-office processes.

Responsibilities include greeting customers, resolving issues, assisting with vendor deliveries, and ensuring compliance with store policies and local regulations. Prior supervisory experience and a pharmacy license are preferred.