Store Shift Lead: Customer Experience & Ops

Walgreens Co.; Austin (TX); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Austin, TX is seeking a capable lead for store operations who can open and close the store in the absence of management, handle cash and back‑room readiness, and ensure deliveries are accessible.

You will support customer experience by greeting customers, resolving issues, and applying Walgreens service standards, while coaching teammates on pricing, inventory, and displays. The role requires at least one year of leadership or retail key holder experience, English fluency, and

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Arrest and conviction records may be considered.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices to deliver a distinctive Walgreens experience, including greetings and proactive service.

Skills

Leadership experience

Retail key holder

English fluency

Education

PTCB certification or pharmacy license

Tools

Store systems knowledge

Job description

Walgreens Co. in Austin, TX is seeking a capable lead for store operations who can open and close the store in the absence of management, handle cash and back‑room readiness, and ensure deliveries are accessible.

You will support customer experience by greeting customers, resolving issues, and applying Walgreens service standards, while coaching teammates on pricing, inventory, and displays. The role requires at least one year of leadership or retail key holder experience, English fluency, and