Store Shift Lead: Customer Experience & Operations

Walgreens; Twin Falls (ID); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Twin Falls, ID is seeking a key holder to support store operations in the absence of management. You will open/close the store, handle cash, process refunds, assist customers, and help maintain pricing and displays.

This role requires English fluency, basic store-system knowledge, and a customer‑first approach to deliver a distinctive Walgreens experience. You'll also coach teammates, coordinate deliveries, and support backroom tasks while ensuring compliance with policies and local

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Valid PTCB certification or pharmacy license as required by state.
• Basic knowledge of store systems and safety procedures.
• Ability to handle cash, pricing and customer refunds.

Responsibilities

• Open and close the store in the absence of store management.
• Handle cash, refunds, and other cash-handling tasks.
• Provide excellent customer experience and assist customers.
• Assist with vendor deliveries and backdoor access.
• Maintain accurate inventory and pricing signage.
• Support with basic bookkeeping and register records.
• Ensure compliance with laws on regulated products.

Skills

Leadership

English proficiency

Customer service

Education

PTCB certification or state pharmacy license

Tools

POS systems

Job description

Walgreens in Twin Falls, ID is seeking a key holder to support store operations in the absence of management. You will open/close the store, handle cash, process refunds, assist customers, and help maintain pricing and displays.

This role requires English fluency, basic store-system knowledge, and a customer‑first approach to deliver a distinctive Walgreens experience. You'll also coach teammates, coordinate deliveries, and support backroom tasks while ensuring compliance with policies and local