Store Shift Lead - Customer Experience & Operations

Walgreens; Surprise (AZ); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Surprise, AZ is seeking a trusted team member to help manage daily store operations in the absence of management. You will open/close the store, handle cash, process returns, and assist with deliveries, while ensuring shelves and backroom readiness for business hours.

You will engage customers, resolve questions, and model Walgreens' distinctive customer experience. Prior leadership or key-holder experience is preferred, with a focus on accuracy, courtesy, and compliance with

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management.
• Handles cash, returns, refunds, and daily cash reporting.
• Delivers a distinctive and delightful customer experience.
• Maintains accurate inventory and ensures correct pricing and signage.
• Assists with vendor deliveries and backroom operations.

Skills

Leadership experience

Customer service

Cash handling

Education

PTCB certification or pharmacy license

Job description

Walgreens in Surprise, AZ is seeking a trusted team member to help manage daily store operations in the absence of management. You will open/close the store, handle cash, process returns, and assist with deliveries, while ensuring shelves and backroom readiness for business hours.

You will engage customers, resolve questions, and model Walgreens' distinctive customer experience. Prior leadership or key-holder experience is preferred, with a focus on accuracy, courtesy, and compliance with