Store Shift Lead: Customer Experience & Operations

Walgreens; Salisbury (MD); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens Salisbury is seeking a capable retail team member to help open and close the store when management is not present, handle cash and transactions, and support the floor and stock room readiness. You will engage customers, resolve issues, and model Walgreens service traits across the team.

The role emphasizes accuracy in pricing, inventory, and backroom processes, with responsibilities for displays, vendor deliveries, and maintaining a safe, welcoming store environment.

Qualifications

• 1 year of prior leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Open and close store in absence of management and ensure readiness for business.
• Process returns, refunds, cash drops, and provide change.
• Deliver a distinctive customer experience and assist in daily store operations.

Skills

Leadership

Customer service

Cash handling

Education

PTCB certification or pharmacy licence

Tools

Store systems (POS)

Cash register operations

Job description

Walgreens Salisbury is seeking a capable retail team member to help open and close the store when management is not present, handle cash and transactions, and support the floor and stock room readiness. You will engage customers, resolve issues, and model Walgreens service traits across the team.

The role emphasizes accuracy in pricing, inventory, and backroom processes, with responsibilities for displays, vendor deliveries, and maintaining a safe, welcoming store environment.