Store Shift Lead: Customer Experience & Operations

Walgreens; Oswego Township (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a proactive store associate to ensure smooth operations in the absence of store management. You will handle cash, assist customers, manage returns and price verifications, and support inventory and displays to maintain an engaging shopping environment.

Ideal candidates have at least one year in leadership or key holder roles, strong English skills, and a valid PTCB certification or pharmacy licence where required.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing and speaking English.

Responsibilities

• Open and close the store in the absence of management and manage cash handling.
• Complete returns, refunds, cash drops, and price verifications.
• Engage customers and patients, resolve issues, and deliver a distinctive customer experience.
• Assist with inventory, pricing, displays, and back-door deliveries as needed.
• Maintain store cleanliness and comply with policies and safety regulations.

Skills

Leadership

Customer service

English proficiency

Education

PTCB certification or pharmacy licence

Job description

Walgreens is seeking a proactive store associate to ensure smooth operations in the absence of store management. You will handle cash, assist customers, manage returns and price verifications, and support inventory and displays to maintain an engaging shopping environment.

Ideal candidates have at least one year in leadership or key holder roles, strong English skills, and a valid PTCB certification or pharmacy licence where required.