Store Shift Lead: Customer Experience & Operations

Walgreens; Ponce (PR); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a capable team member to support store operations in a leadership role. You will open and close the store in the absence of management, handle systems start‑ups, cash handling, and ensure the floor and stock room are ready for the business day.

You will engage customers, resolve questions, manage returns and refunds, and help maintain accurate inventory, pricing, and displays. Prior leadership experience and a valid PTCB certification or pharmacy license may be required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Obtains and maintains valid PTCB certification or pharmacy licence as required by state.

Responsibilities

• Open and close the store in the absence of management and prepare floor/stock room for the business day.
• Complete product returns, order voids, customer refunds, and cash handling with the safe.
• Engage customers and patients, resolving questions to ensure a positive experience.
• Maintain inventory accuracy, pricing, signage, and displays; assist with back‑office tasks.
• Assist with vendor deliveries and exterior/interior maintenance as needed.

Skills

Leadership experience

Customer service

English proficiency

Education

PTCB certification or Pharmacy licence

Tools

Store systems

Job description

Walgreens is seeking a capable team member to support store operations in a leadership role. You will open and close the store in the absence of management, handle systems start‑ups, cash handling, and ensure the floor and stock room are ready for the business day.

You will engage customers, resolve questions, manage returns and refunds, and help maintain accurate inventory, pricing, and displays. Prior leadership experience and a valid PTCB certification or pharmacy license may be required.