Shift Lead - Store Operations & Customer Experience

Walgreens; Newark (DE); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Newark, DE is seeking a trusted team member to open and close the store in the absence of management, manage cash and assist with backroom operations. The role emphasizes delivering a distinctive customer experience and supporting inventory, pricing, and displays throughout the shift.

The ideal candidate has at least one year of leadership or supervisory experience, is fluent in English, and can provide proactive customer service while following company policies and procedures.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring floor/stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves issues for a positive experience.
• Maintains accurate inventory and pricing, assists with vendor deliveries, and supports displays and backroom processes.

Skills

Leadership experience

English fluency

Job description

Walgreens in Newark, DE is seeking a trusted team member to open and close the store in the absence of management, manage cash and assist with backroom operations. The role emphasizes delivering a distinctive customer experience and supporting inventory, pricing, and displays throughout the shift.

The ideal candidate has at least one year of leadership or supervisory experience, is fluent in English, and can provide proactive customer service while following company policies and procedures.