Store Shift Lead: Customer Experience & Operations

Walgreens; Millsboro (DE); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens is seeking a trusted team member to help run the store in the absence of management. You will handle opening/closing procedures, cash handling, price changes, and provide backdoor access for deliveries as needed.

You will engage customers, answer questions, and model Walgreens service standards to deliver a memorable shopping experience. This role emphasizes teamwork, accuracy, and customer satisfaction in a fast-paced retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups, cash handling, and preparing floors and stock room.
• Completes product returns, order voids, refunds, cash drops, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services and resolves issues to ensure a positive experience.
• Serves as liaison between management and team members when store management is not present.

Skills

Leadership experience

Customer service

Cash handling

English fluency

Education

PTCB certification (preferred)

Tools

POS system

Inventory software

Job description

Walgreens is seeking a trusted team member to help run the store in the absence of management. You will handle opening/closing procedures, cash handling, price changes, and provide backdoor access for deliveries as needed.

You will engage customers, answer questions, and model Walgreens service standards to deliver a memorable shopping experience. This role emphasizes teamwork, accuracy, and customer satisfaction in a fast-paced retail environment.