Store Shift Lead — Customer Experience & Operations

Walgreens; Town of Colonie (NY); On-site; USD 26,000 - 32,000; Full time

Job summary

Walgreens in New York seeks a customer-centered team member to support opening/closing duties, cash handling, and exceptional service. You will assist customers, manage returns, and help maintain accurate inventory and displays to ensure smooth store operations.

The role emphasizes delivering a distinctive customer experience, engaging shoppers, and supporting management in daily tasks and promotions.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required system start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, greets and assists with products and services, and resolves issues to ensure a positive experience.
• Maintains inventory accuracy and stockroom organization.
• Assists with pricing, displays, and basic department upkeep; supports backroom and vendor processes as needed.

Skills

English fluency

Store leadership

Job description

Walgreens in New York seeks a customer-centered team member to support opening/closing duties, cash handling, and exceptional service. You will assist customers, manage returns, and help maintain accurate inventory and displays to ensure smooth store operations.

The role emphasizes delivering a distinctive customer experience, engaging shoppers, and supporting management in daily tasks and promotions.