Shift Supervisor — Store Ops & Customer Experience

Walgreens; Houghton (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in United States, Michigan seeks a candidate to help open and close the store when management is absent, handle cash and refunds, and deliver exemplary customer service throughout the shift.

The role requires familiarity with store systems, maintaining inventory, and assisting with pricing, merchandising, and daily operations to ensure a smooth customer experience. This position emphasizes reliability, teamwork, and adherence to policies.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy licence as required by state.

Responsibilities

• Opens and closes the store in the absence of store management.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Maintains accurate inventory counts and basic department pricing and daily price changes.

Skills

Customer service

Cash handling

Team leadership

Retail operations

Tools

Store systems

Store equipment

Job description

Walgreens in United States, Michigan seeks a candidate to help open and close the store when management is absent, handle cash and refunds, and deliver exemplary customer service throughout the shift.

The role requires familiarity with store systems, maintaining inventory, and assisting with pricing, merchandising, and daily operations to ensure a smooth customer experience. This position emphasizes reliability, teamwork, and adherence to policies.