Store Shift Lead - Customer Experience & Operations

Walgreens; Ann Arbor (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Ann Arbor is seeking team members to support store opening/closing, handle cash and transactions accurately, and deliver a standout customer experience. You will assist with back-door access for deliveries and maintain store readiness for the business day.

The role emphasizes customer service excellence, adherence to store procedures, and collaboration with management and staff to ensure smooth operations. Fluent English required and prior retail/key holder experience preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership experience

Retail supervisory

Customer service

Tools

Store systems

Job description

Walgreens in Ann Arbor is seeking team members to support store opening/closing, handle cash and transactions accurately, and deliver a standout customer experience. You will assist with back-door access for deliveries and maintain store readiness for the business day.

The role emphasizes customer service excellence, adherence to store procedures, and collaboration with management and staff to ensure smooth operations. Fluent English required and prior retail/key holder experience preferred.