Store Shift Lead — Customer Experience Champion

Walgreens; Ellisville (MO); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Ellisville, MO is seeking a Store Lead who can open and close the store in the absence of management, handle cash and customer transactions, and ensure the floor and stock room are ready for business. You will model excellent customer service and assist with backdoor deliveries and displays.

The role emphasizes leadership, daily store operations, and compliance with policies. Pharmacist licensing or PTCB certification may be required depending on state regulations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience required.
• Fluent reading, writing, and speaking English required.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, refunds, and cash drops; provides change to cash registers.
• Models and delivers a distinctive customer experience for Walgreens customers.
• Engages customers, greets and assists with questions to ensure a positive experience.
• Coaches team members on customer service best practices to maintain service standards.
• Maintains accurate inventory counts and oversees basic pricing and signage.
• Assists with vendor deliveries, backdoor access, and in-store displays.
• Supports bookkeeping tasks such as cash reports and ledgers as needed.
• Ensures compliance with state/local laws for regulated products and store policies.

Skills

Leadership

Customer service

Cash handling

Store operations

Education

PTCB certification or Pharmacy License

Job description

Walgreens in Ellisville, MO is seeking a Store Lead who can open and close the store in the absence of management, handle cash and customer transactions, and ensure the floor and stock room are ready for business. You will model excellent customer service and assist with backdoor deliveries and displays.

The role emphasizes leadership, daily store operations, and compliance with policies. Pharmacist licensing or PTCB certification may be required depending on state regulations.