Store Shift Lead: Customer Experience & Ops Coach

Walgreens Co.; Overland (MO); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking an experienced team member to support store operations in Overland, MO. The role involves opening/closing the store in the absence of management, handling cash, processing returns, and ensuring a positive customer experience.

You will help with vendor deliveries, inventory, pricing, and store displays, while modeling professional customer service. The position requires at least one year of leadership or supervisory experience, fluency in English, and knowledge of

Qualifications

• 1 year of leadership or supervisory/retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Knowledge of store inventory control preferred.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management, including systems start-ups and cash handling.
• Completes product returns, refunds, and cash drops; provides change for registers.
• Delivers customer experience and assists customers with products and services.
• Models and shares customer service best practices with team members.
• Accounts for sales on cash registers, records scanning errors, price verifications, and voids.
• Keeps store clean, maintains inventory, and ensures proper pricing signage.

Skills

Customer service

Cash handling

Leadership

Store operations

English fluency

Education

PTCB certification or pharmacy license

Tools

POS system

Inventory management

Pricing accuracy

Job description

Walgreens Co. is seeking an experienced team member to support store operations in Overland, MO. The role involves opening/closing the store in the absence of management, handling cash, processing returns, and ensuring a positive customer experience.

You will help with vendor deliveries, inventory, pricing, and store displays, while modeling professional customer service. The position requires at least one year of leadership or supervisory experience, fluency in English, and knowledge of