Store Shift Lead: Customer Experience & Ops

Walgreens Co.; Missouri; On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a store associate in Missouri to open and close the store when management is unavailable, handle cash and transactions, and ensure the floor and stock room are ready for the business day.

You will engage customers, resolve issues, and model Walgreens service traits to deliver a distinctive shopping experience. This role supports inventory, merchandising, and daily operational tasks on site.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store without management, including cash handling and ensuring the floor and stock room are ready for business.
• Completes returns, order voids, refunds, cash drops, and provides change at registers.
• Develops a distinctive and delightful customer experience.
• Engages customers, resolves issues, and answers questions to ensure positive service.
• Holds store keys to open/close in manager's absence and assists with vendor deliveries.
• Registers all sales, documents scanning errors, price verifications, and vo id events.
• Reviews order exceptions and assists reverse logistics; supports displays and merchandising.

Skills

Leadership

Customer service

Cash handling

English fluency

Tools

POS system

Job description

Walgreens Co. is seeking a store associate in Missouri to open and close the store when management is unavailable, handle cash and transactions, and ensure the floor and stock room are ready for the business day.

You will engage customers, resolve issues, and model Walgreens service traits to deliver a distinctive shopping experience. This role supports inventory, merchandising, and daily operational tasks on site.