Store Shift Lead: Customer Experience Champion

Walgreens; Davenport (IA); On-site; USD 23,000 - 28,000; Part time

Job summary

Walgreens in Davenport, IA seeks a part-time team member with at least one year of leadership or key-holder experience to support daily operations and customer service. You will assist with opening/closing tasks, cash handling, pricing, and basic bookkeeping while promoting a positive, efficient store environment.

The role emphasizes engaging customers, resolving issues, and maintaining accurate inventory and display standards in a fast-paced retail setting.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store when management is absent, including cash handling and ensuring readiness for business.
• Handles product returns, refunds, and cash drops while assisting customers.
• Ensures a high-quality customer experience by greeting and assisting customers and modeling service best practices.
• Acts as liaison between management and team when store management is not present and communicates tasks accordingly.
• Attends training and completes required PPLs as requested by Manager.
• Supports with inventory accuracy, pricing, and basic bookkeeping duties as needed.

Skills

Leadership

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Davenport, IA seeks a part-time team member with at least one year of leadership or key-holder experience to support daily operations and customer service. You will assist with opening/closing tasks, cash handling, pricing, and basic bookkeeping while promoting a positive, efficient store environment.

The role emphasizes engaging customers, resolving issues, and maintaining accurate inventory and display standards in a fast-paced retail setting.