Store Shift Lead: Customer Experience and Operations

Walgreens; Pacifica (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens in Pacifica, CA is seeking a Store Key Holder to open and close the store, handle cash, and prepare the floor and stock room for the business day. You will engage customers and support management while maintaining a welcoming shopping environment.

The role emphasizes accurate cash handling, inventory awareness, and a proactive approach to customer service in a fast-paced retail setting.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, order voids, refunds, cash drops, and provides change for registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.
• Acts as liaison between management and team members when store management is not present.

Skills

Leadership

Customer service

Cash handling

Store operations

Team coaching

Tools

POS system

Job description

Walgreens in Pacifica, CA is seeking a Store Key Holder to open and close the store, handle cash, and prepare the floor and stock room for the business day. You will engage customers and support management while maintaining a welcoming shopping environment.

The role emphasizes accurate cash handling, inventory awareness, and a proactive approach to customer service in a fast-paced retail setting.