Store Service Supervisor: Lead, Coach & Grow

Meijer; Grand Rapids (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer in Grand Rapids, MI is seeking an experienced retail leader to plan, direct, and supervise store operations. You will mentor teammates, drive sales, manage staffing, and uphold company standards while focusing on quick, courteous service.

This role emphasizes P&L ownership, loss prevention, training, safety, and career development through rotational assignments across departments. You’ll be a visible leader in customers and colleagues, ensuring a positive Meijer image every day.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of related retail experience.
• 1 year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce and deli; customer service and product flow experience is helpful.
• Demonstrated ability to communicate clearly to team members and resolve conflicts.
• Ability to analyze financial and statistical information to inform decisions and to mentor team members.

Responsibilities

• Staffing, selection and hiring to meet staffing needs.
• Promotes succession planning by providing career paths and development needs for team members and involvement in promotion decisions.
• Documents and applies disciplinary actions and makes recommendations concerning discharge.
• Responsible for P&L, achieving sales and maintaining shrink for the department.
• Model exceptional, fast and friendly customer service.
• Mentor and coach team members to meet customer service and sales goals and uphold Meijer standards.
• Ensure team is thoroughly trained and completes required training.
• Spend majority of time in-store communicating with customers and team members to ensure exceptional service.
• Promote a safe work environment and maintain reliable attendance.

Skills

Team leadership

Staffing & hiring

Customer service

P&L management

Financial analysis

Conflict resolution

Multi-tasking

Mentoring

Training & development

Education

High school diploma or equivalent

Job description

Meijer in Grand Rapids, MI is seeking an experienced retail leader to plan, direct, and supervise store operations. You will mentor teammates, drive sales, manage staffing, and uphold company standards while focusing on quick, courteous service.

This role emphasizes P&L ownership, loss prevention, training, safety, and career development through rotational assignments across departments. You’ll be a visible leader in customers and colleagues, ensuring a positive Meijer image every day.