Customer Service Dept. Manager: Lead Teams & Growth

Meijer Inc.; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Team Member Discounts

Weekly Pay

Parental leave

Education assistance

Job summary

Meijer Inc. is seeking a dynamic Customer Service Department Manager to lead and inspire teams across Grand Rapids store locations. You will drive customer service excellence, engage in talent development, and manage day-to-day operations and budget performance.

This role emphasizes coaching, safety, and process improvements to strengthen service and profitability. You will oversee Leads and Team Leaders, ensure onboarding and training, and partner with leadership to sustain Meijer standards

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• A passion to provide industry leading service.
• Demonstrated ability to communicate with team members in a way that provides clear and precise direction.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
• Demonstrated ability to lead an organization that practices working safely at all times.
• Demonstrates proactive/creative thinking and applies it to the business.
• A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.
• A strong business acumen.
• An innovative attitude to help Meijer set the industry standard.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Responsibilities

• Engages with team members in span of care to ensure onboarding, training and development, and coaching and feedback.
• Identifies talent and engages in career discussions to support staffing and leadership pipelines.
• Participates in discussions to ensure Meijer standards are upheld and growth opportunities exist.
• Oversees area operations and financial results, maximizing sales and productivity and owning budget items in the P&L.
• Drives safety and compliance store-wide and manages condition and procedures.
• Leads Team Leaders and Leads in guiding daily work and training needs.

Skills

Leadership

Customer service

Financial analysis

Communication

Coaching

Education

Bachelor’s degree

Job description

Meijer Inc. is seeking a dynamic Customer Service Department Manager to lead and inspire teams across Grand Rapids store locations. You will drive customer service excellence, engage in talent development, and manage day-to-day operations and budget performance.

This role emphasizes coaching, safety, and process improvements to strengthen service and profitability. You will oversee Leads and Team Leaders, ensure onboarding and training, and partner with leadership to sustain Meijer standards