Store Service Manager: Customer Experience Lead

Hy-Vee Inc; Jacksonville (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Employee benefits

Job summary

Hy-Vee Inc. in Jacksonville, FL seeks a Service Manager to supervise store-wide operations, ensuring prompt and friendly service. You will manage schedules, handle customer issues, oversee merchandising, and uphold safety standards.

This role requires retail leadership, people development, and a proactive approach in a fast-paced environment. You will train staff, drive results, and foster a customer-focused culture throughout the store.

Qualifications

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and addressing needs.
• Lead by example and maintain positive employee relations store-wide.
• Plan, prepare, and adjust work schedules; assign duties and ensure timely completion.
• Supervise and coordinate activities across all departments in manager's absence.
• Train staff on store policies and procedures; provide ongoing education.
• Evaluate employee performance and support promotions or transfers.
• Enforce safety procedures and report injuries.
• Handle cash registers and basic financial transactions.
• Adhere to Hy-Vee policies and store guidelines.

Skills

Customer service

Leadership

People development

Education

High school diploma

Job description

Hy-Vee Inc. in Jacksonville, FL seeks a Service Manager to supervise store-wide operations, ensuring prompt and friendly service. You will manage schedules, handle customer issues, oversee merchandising, and uphold safety standards.

This role requires retail leadership, people development, and a proactive approach in a fast-paced environment. You will train staff, drive results, and foster a customer-focused culture throughout the store.