Store Service Manager: Lead a Customer-First Team

Hy-Vee; Kansas City (MO); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Hy-Vee is seeking a Service Manager in Kansas City, MO, to supervise store operations and deliver outstanding customer service across departments. You will lead by example, manage schedules, and handle issues to keep the store running smoothly.

The role emphasizes training, safety, inventory, and merchandising oversight, with a focus on developing teams and meeting company standards in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent.
• 2+ years of similar or related work experience preferred.
• Strong customer service and leadership abilities.

Responsibilities

• Greet customers with a smile and provide prompt, friendly service.
• Lead by example, foster positive employee relations and teamwork.
• Plan and adjust work schedules; assign duties and ensure timely completion.
• Supervise store-wide activities in the Department Manager's absence or perform tasks at all levels.
• Address customer issues promptly and professionally; train staff on policies and procedures.
• Evaluate employee performance and recommend promotions, transfers, or discipline.
• Enforce safety procedures to maintain a safe work environment.
• Order merchandise, verify deliveries, and report discrepancies.
• Monitor displays and inventory to meet store demand; manage data reports.

Skills

Customer service

People leadership

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Job description

Hy-Vee is seeking a Service Manager in Kansas City, MO, to supervise store operations and deliver outstanding customer service across departments. You will lead by example, manage schedules, and handle issues to keep the store running smoothly.

The role emphasizes training, safety, inventory, and merchandising oversight, with a focus on developing teams and meeting company standards in a fast-paced retail environment.