Store Service Manager — Lead Team & Customer Experience

Hy-Vee; Worthington (MN); On-site; USD 21,000 - 27,000; Full time

Job summary

Hy-Vee in Worthington, MN is seeking a Service Manager to keep the store running smoothly by supervising staff, coordinating departments, and ensuring customers receive prompt, friendly service at every turn.

You will plan schedules, train employees, handle customer issues, and monitor merchandising and compliance while stepping in wherever needed in a fast-paced retail environment.

Anticipated hourly wage ranges from $15.50 to $19.50, based on experience and store needs.

Qualifications

• Ability to solve practical problems and interpret instructions across varied situations.
• Perform arithmetic calculations involving fractions, decimals, and percentages accurately.
• Interview to obtain basic information, guide people clearly, and maintain customer contact.
• Lead and develop a team while fostering a collaborative store culture.

Responsibilities

• Provide prompt, friendly customer service and greet customers by name.
• Lead by example, fostering teamwork, accountability, and positive relations.
• Plan, prepare and adjust work schedules; assign duties and monitor completion.
• Supervise across all store areas in the Department Manager's absence.
• Address customer issues promptly and professionally.
• Train staff on policies and procedures; provide ongoing education.
• Evaluate performance; recommend promotions, transfers, or dismissals.
• Enforce safety procedures and maintain a safe work environment.

Skills

Problem solving

Arithmetical accuracy

Interview & guidance

Team leadership

Education

High school diploma or equivalent

Job description

Hy-Vee in Worthington, MN is seeking a Service Manager to keep the store running smoothly by supervising staff, coordinating departments, and ensuring customers receive prompt, friendly service at every turn.

You will plan schedules, train employees, handle customer issues, and monitor merchandising and compliance while stepping in wherever needed in a fast-paced retail environment.

Anticipated hourly wage ranges from $15.50 to $19.50, based on experience and store needs.