Store Service Manager - Customer Experience Leader

Hyvee.io; Cottage Grove (MN); On-site; USD 25,000 - 39,000; Full time

Job summary

Hy-Vee in Minnesota seeks a Service Manager to supervise store employees, ensure friendly service, and maintain smooth operations across departments. You will lead by example, manage schedules, and handle customer issues while upholding safety and policy standards.

Ideal candidates have a high school diploma and 2+ years in related roles. The position offers an hourly pay structure and opportunities to develop a team-oriented retail culture in a dynamic environment.

Qualifications

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Greet customers with a smile, learn names, and ensure a great visit.
• Lead by example to maintain positive employee relations and teamwork.
• Plan and adjust work schedules; assign duties and ensure timely completion.
• Supervise store activities across departments and step in when needed.
• Address customer issues promptly and professionally to ensure satisfaction.
• Train staff on store policies and procedures and provide ongoing education.

Skills

Problem solving

Math skills

Communication

Team leadership

Education

High school diploma

Job description

Hy-Vee in Minnesota seeks a Service Manager to supervise store employees, ensure friendly service, and maintain smooth operations across departments. You will lead by example, manage schedules, and handle customer issues while upholding safety and policy standards.

Ideal candidates have a high school diploma and 2+ years in related roles. The position offers an hourly pay structure and opportunities to develop a team-oriented retail culture in a dynamic environment.