Service Manager: Lead Team & Customer Experience

Hy-Vee, Inc.; Quincy (IL); On-site; USD 22,000 - 29,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees across all departments and delivering prompt, friendly service. You will lead by example, manage schedules, handle customer issues, and oversee merchandising and compliance on a fast-paced retail team.

The role suits an experienced retail leader who develops people, delivers results, and thrives in a dynamic environment.

Qualifications

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and making each visit memorable.
• Lead by example and maintain positive employee relations storewide.
• Plan, prepare, and adjust work schedules and assignments to ensure tasks are completed on time.
• Supervise and coordinate activities across departments in the manager's absence.
• Ensure excellent customer service throughout the store and promptly address issues.

Skills

Customer service

Team leadership

Problem solving

Communication

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees across all departments and delivering prompt, friendly service. You will lead by example, manage schedules, handle customer issues, and oversee merchandising and compliance on a fast-paced retail team.

The role suits an experienced retail leader who develops people, delivers results, and thrives in a dynamic environment.