Store Service Manager - Lead Customer Experience

Hyvee.io; Nebraska; On-site; USD 25,000 - 36,000; Full time

Job summary

Hy-Vee in Nebraska is seeking a Service Manager to supervise store operations, lead a multi-department team, and ensure prompt, friendly service to customers. You'll manage schedules, resolve issues, oversee merchandising and compliance, and step in where needed to keep the store running smoothly.

If you have retail leadership experience, thrive in a fast-paced environment, and take pride in developing people and delivering results, we'd love to have you on our team.

Qualifications

• High school diploma or equivalent is required or preferred.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and going out of your way to make every visit a great one
• Lead by example and maintain positive employee relations, creating an atmosphere of friendliness, teamwork, and accountability throughout the store
• Plan, prepare, and adjust work schedules, assign employees to specific duties, and follow up to ensure tasks are completed properly and on time
• Supervise and coordinate activities of employees across all areas of the store in the Department Manager's absence, or perform the work necessary at all job levels
• Ensure proper customer service throughout the store and address specific customer issues promptly and professionally
• Train workers in store policies, department procedures, and job duties and provide ongoing education for employees on updated policies and procedures
• Evaluate employee performance and recommend personnel actions such as promotions, transfers, or dismissals
• Train and enforce safety procedures to provide a safe and healthy work environment; fill out customer accident forms and first reports of injury as needed
• Order merchandise, verify deliveries, ensure quality, and report discrepancies between orders and received product
• Determine the location of ad and promotional displays and ensure product quality and quantities meet customer and store demands
• Compile, store, retrieve, and understand managerial data including sales, inventory reports, and ad and display projections
• Review personnel records for completeness and accuracy and understand the basics of the payroll system
• Handle cash registers and Western Union, money order, and hunting and fishing license transactions
• Recommend cost reduction programs and additions, deletions, and shelf allocation of merchandise
• Handle confidential information including pricing, sales reports, profit and loss reports, and employee wages with discretion
• Adhere to all Hy-Vee policies and store guidelines
• Report to work when scheduled and on time

Skills

Solve practical problems

Perform arithmetic calculations

Interview to obtain basic information

Lead and develop a team

Education

High school diploma or equivalent

Job description

Hy-Vee in Nebraska is seeking a Service Manager to supervise store operations, lead a multi-department team, and ensure prompt, friendly service to customers. You'll manage schedules, resolve issues, oversee merchandising and compliance, and step in where needed to keep the store running smoothly.

If you have retail leadership experience, thrive in a fast-paced environment, and take pride in developing people and delivering results, we'd love to have you on our team.