Store Service Manager — Customer Experience Leader

Hyvee.io; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to supervise store activities, manage schedules, handle customer issues, and ensure merchandising and compliance across departments. You will lead by example, train staff, and oversee daily operations to keep the store running smoothly.

Ideal candidates are experienced retail leaders who thrive in fast-paced environments, develop people, and deliver results while prioritizing safety and customer satisfaction.

Qualifications

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile and learning their names.
• Lead by example and maintain positive employee relations to foster teamwork and accountability.
• Plan, prepare, and adjust work schedules and assign employees to duties to ensure timely completion.
• Supervise activities across all store areas in the Department Manager's absence; step in where needed.
• Address customer issues promptly and professionally to ensure satisfaction.
• Train workers on store policies, procedures, and job duties; provide ongoing education on updates.

Skills

Customer service

Team leadership

Scheduling

Training

Problem solving

Education

High school diploma

Tools

POS system

Cash handling

Safety procedures

Job description

Hy-Vee is seeking a Service Manager to supervise store activities, manage schedules, handle customer issues, and ensure merchandising and compliance across departments. You will lead by example, train staff, and oversee daily operations to keep the store running smoothly.

Ideal candidates are experienced retail leaders who thrive in fast-paced environments, develop people, and deliver results while prioritizing safety and customer satisfaction.