Store Service Leader: Customer Experience & Team Growth

Hyvee.io; Mission (KS); On-site; USD 25,000 - 39,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service. You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most.

If you are an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results, we'd love to have you on our team.

Qualifications

• Possess strong customer service focus and leadership.
• Ability to manage and develop a team in a retail environment.
• Experience planning and adjusting work schedules.
• Handle customer issues professionally and promptly.

Responsibilities

• Provide prompt, friendly customer service; greet customers by name.
• Lead by example; foster teamwork and accountability across store.
• Plan and adjust work schedules; assign duties; monitor task completion.
• Supervise store activities across departments; cover in various roles.
• Ensure high-quality customer service and address issues professionally.
• Train employees on policies and procedures; provide ongoing education.

Skills

Customer service

Team leadership

Scheduling

Conflict resolution

Multi-tasking

Education

High school diploma or equivalent

2+ years related experience

Job description

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service. You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most.

If you are an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results, we'd love to have you on our team.