Store Service Leader – Customer-First Operations

Hy-Vee, Inc.; Sycamore (IL); On-site; USD 23,000 - 29,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees across departments, handling customer issues, scheduling, merchandising, and compliance. You will lead by example, train staff on policies, evaluate performance, and ensure safety while delivering friendly service.

This hourly role starts at $16.50–$20.60 per hour, with experience and location guiding the exact wage; employment requires a drug screen.

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service and build client relationships.
• Lead by example, manage schedules, and ensure tasks are completed on time.
• Supervise departments, handle customer issues, and enforce policies.
• Train employees on store policies and safety procedures.
• Order merchandise, verify deliveries, and report discrepancies.

Skills

Customer service

Team leadership

Scheduling

Problem solving

Education

High school diploma

Job description

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees across departments, handling customer issues, scheduling, merchandising, and compliance. You will lead by example, train staff on policies, evaluate performance, and ensure safety while delivering friendly service.

This hourly role starts at $16.50–$20.60 per hour, with experience and location guiding the exact wage; employment requires a drug screen.