Grocery Service Manager: Customer-Focused Leader

Dormont Manufacturing Co; Shakopee (MN); On-site; USD 24,796 - 30,307; Full time

Job summary

Hy‑Vee in Minnesota is seeking a Service Manager for our Grocery department to lead daily operations, supervise staff, and ensure exemplary customer service. The role emphasizes friendliness, efficiency, and teamwork to meet customer needs and store goals.

The position requires the ability to manage scheduling, train staff, oversee safety protocols, and maintain strong employee relations while delivering a positive shopping experience. Starting wage is an hourly rate dependent on experience.

Qualifications

• High School or equivalent experience.
• Two years or more of similar or related work experience preferred.

Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.

Skills

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Education

High School or equivalent experience

Job description

Hy‑Vee in Minnesota is seeking a Service Manager for our Grocery department to lead daily operations, supervise staff, and ensure exemplary customer service. The role emphasizes friendliness, efficiency, and teamwork to meet customer needs and store goals.

The position requires the ability to manage scheduling, train staff, oversee safety protocols, and maintain strong employee relations while delivering a positive shopping experience. Starting wage is an hourly rate dependent on experience.