Store Service Lead & Keyholder — Guest-First Leader

Ampersand Brands; Bellevue (WA); On-site; USD 21,000 - 29,000; Full time

Job summary

Ampersand Brands' Lolli & Pops in Bellevue is seeking a Service Lead/Keyholder to join our leadership team. You will drive store performance, engage guests, coach team members, and uphold standards while ensuring a positive, fun shopping atmosphere.

The role requires strong interpersonal skills, physical ability to lift up to 75 lbs, flexible scheduling, and a passion for delivering exceptional guest experiences.

Qualifications

• Exceptional interpersonal skills: you are energized by working with people, both guests and your team.
• A passion for meticulous quality: you understand that strong organization creates a highly efficient team.
• A bias towards action: you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done
• The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential.
• An eye for detail: you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference
• The desire to problem solves you like finding problems and fixing them
• The ability to multitask you can prioritize and execute at many different tasks each day
• A positive attitude and fun-loving spirit: you are an optimist who freely embraces your inner child and enjoys having fun while you work
• Flexible availability : you want to work at our busiest times, and flex your availability to meet the needs of the business

Responsibilities

• Help drive store-level financial and operational results by monitoring the stores KPI targets and taking appropriate action to achieve store targets
• Keep your team focused on guest engagement, sampling and sharing product knowledge
• Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example
• Assist in training, developing and motivating team members
• Assist the Store Manager with paperwork, ordering, inventory management
• Maintain visual and merchandising standards and ensure store cleanliness
• Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members
• Be a champion of Lolli & Pops inside and outside of the store
• Must be able to lift up to25 pounds

Skills

Interpersonal skills

Quality mindset

Bias toward action

Coaching and mentoring

Attention to detail

Problem solving

Multitasking

Positive attitude

Flexible availability

Job description

Ampersand Brands' Lolli & Pops in Bellevue is seeking a Service Lead/Keyholder to join our leadership team. You will drive store performance, engage guests, coach team members, and uphold standards while ensuring a positive, fun shopping atmosphere.

The role requires strong interpersonal skills, physical ability to lift up to 75 lbs, flexible scheduling, and a passion for delivering exceptional guest experiences.