Service Lead & Keyholder — Elevate Guest Experience

Ampersand Brands; Albuquerque (NM); Presencial; USD 20 664 000 - 30 307 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Sweet discount on candy

Resumo da oferta

Ampersand Brands’ Lolli & Pops in Albuquerque is seeking a Service Lead/Keyholder to join our leadership team and ensure exceptional guest experiences while keeping store operations running smoothly.

You will drive KPI targets, mentor a small team, handle training, scheduling, merchandising, and uphold policies. The role requires lifting up to 25 pounds in a fast-paced, fun environment with a sweet employee discount on treats.

Qualificações

• Experience in retail leadership or guest services desired.
• Ability to train, motivate and coach team members.
• Must be able to lift up to 25 pounds.

Responsabilidades

• Lead store operations and guest experience.
• Monitor KPI targets and drive store performance.
• Train, develop, and motivate team members.
• Assist Store Manager with scheduling, paperwork, and inventory.
• Maintain visual and merchandising standards and store cleanliness.
• Ensure compliance with policies and procedures.

Conhecimentos

Guest engagement

Team leadership

Coaching

Multitasking

Visual merchandising

Flexibility

Ferramentas

POS system

Descrição da oferta de emprego

Ampersand Brands’ Lolli & Pops in Albuquerque is seeking a Service Lead/Keyholder to join our leadership team and ensure exceptional guest experiences while keeping store operations running smoothly.

You will drive KPI targets, mentor a small team, handle training, scheduling, merchandising, and uphold policies. The role requires lifting up to 25 pounds in a fast-paced, fun environment with a sweet employee discount on treats.