Store Service Lead & Keyholder — Guest Experience

Ampersand Brands, LLC; Baton Rouge (LA); On-site; USD 10,000 - 15,000; Full time

Benefits offered by this job

Sweet employee discount

Job summary

Ampersand Brands, LLC is seeking a Lolli & Pops Service Lead in Baton Rouge to join our store leadership team. You will guide guest experiences, coaches and develops team members, and help drive sales and operations.

As a Service Lead, you will be a keyholder, ensure service standards, and maintain merchandising while supporting the Store Manager with daily tasks. A vibrant, people‑oriented environment awaits, with a sweet employee discount and strong growth potential.

Qualifications

• Exceptional interpersonal skills.
• A passion for meticulous quality.
• A bias towards action.
• The desire to be coached and mentored.
• An eye for detail.
• The desire to problem solve you like finding problems and fixing them.
• The ability to multitask you can prioritize and execute at many different tasks each day.
• A positive attitude and fun-loving spirit.
• Flexible availability.

Responsibilities

• Drive store-level financial and operational results by monitoring KPI targets and taking action to achieve store targets.
• Keep your team focused on guest engagement, sampling and product knowledge.
• Maximize team performance through coaching and leading by example.
• Assist in training, developing and motivating team members.
• Assist the Store Manager with paperwork, ordering, and inventory management.
• Maintain visual and merchandising standards and store cleanliness.
• Ensure policies and directives are enforced consistently by all team members.
• Be an ambassador of Lolli & Pops inside and outside the store.
• Must be able to lift up to 25 pounds.

Skills

Interpersonal skills

Quality mindset

Bias toward action

Coachable

Attention to detail

Problem solving

Multitasking

Positive attitude

Flexibility

Job description

Ampersand Brands, LLC is seeking a Lolli & Pops Service Lead in Baton Rouge to join our store leadership team. You will guide guest experiences, coaches and develops team members, and help drive sales and operations.

As a Service Lead, you will be a keyholder, ensure service standards, and maintain merchandising while supporting the Store Manager with daily tasks. A vibrant, people‑oriented environment awaits, with a sweet employee discount and strong growth potential.