Store Service Lead & Keyholder — Drive Guest Joy

ampersandbrands; Thousand Oaks (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Sweet discount on treats

Job summary

Lolli & Pops is seeking a Service Lead/Keyholder in Thousand Oaks to join our team and help drive store success. You will lead guest experiences, coach staff, and maintain store standards while embracing our upbeat culture and values.

As a keyholder and member of the leadership team, you will monitor KPI targets, train and motivate team members, and ensure smooth store operations and merchandising. The role demands flexibility and a passion for hospitality and candy culture.

Qualifications

• Leadership and team supervision experience.
• Strong communication and guest service focus.
• Ability to coach and motivate team members.

Responsibilities

• Help drive store-level financial and operational results by monitoring KPI targets and taking action.
• Keep the team focused on guest engagement, sampling, and sharing product knowledge.
• Maximize team performance through coaching and product knowledge education.

Skills

Leadership

Customer service

Communication

Job description

Lolli & Pops is seeking a Service Lead/Keyholder in Thousand Oaks to join our team and help drive store success. You will lead guest experiences, coach staff, and maintain store standards while embracing our upbeat culture and values.

As a keyholder and member of the leadership team, you will monitor KPI targets, train and motivate team members, and ensure smooth store operations and merchandising. The role demands flexibility and a passion for hospitality and candy culture.