Guest Experience Leader & Keyholder

ampersandbrands; Tulsa (OK); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Employee discount

Job summary

Lolli & Pops in Tulsa, Oklahoma seeks a Service Lead/Keyholder to drive guest experience and store execution. You are a keyholder and member of the leadership team, focusing on guest engagement, product knowledge, and coaching the team.

The role includes supervising daily operations, training, and ensuring inventory and visuals meet brand standards, with a sweet employee discount on treats. We value being a Guest-icated, Collaborative, Agile, Authentic, and Betterment-driven company.

Qualifications

• Energetic leader with strong guest service focus.
• Ability to train and motivate team members.
• Commitment to store operations, visuals, and cleanliness.

Responsibilities

• Drive store-level KPI targets and coach team to hit results.
• Engage guests, share product knowledge and samples.
• Lead by example in selling, training, and coaching.
• Assist Store Manager with paperwork, inventory, and ordering.
• Maintain visuals, merchandising standards, and store cleanliness.
• Enforce policies and operational directives consistently.
• Champion Lolli & Pops inside and outside the store.
• Lift up to 25 pounds; assist with heavier items as needed.

Skills

Exceptional interpersonal skills

Passion for meticulous quality

Bias towards action

Desire to be coached and mentored

Eye for detail

Problem solving

Multitasking

Positive attitude

Flexible availability

Job description

Lolli & Pops in Tulsa, Oklahoma seeks a Service Lead/Keyholder to drive guest experience and store execution. You are a keyholder and member of the leadership team, focusing on guest engagement, product knowledge, and coaching the team.

The role includes supervising daily operations, training, and ensuring inventory and visuals meet brand standards, with a sweet employee discount on treats. We value being a Guest-icated, Collaborative, Agile, Authentic, and Betterment-driven company.