Store Service Lead & Guest Experience Coach

Lolli & Pops; Bridgewater (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discount on treats

Job summary

Lolli & Pops in Bridgewater, MA is seeking a Service Lead/Keyholder to join our sweet team. You will help drive store performance by monitoring KPI targets, engaging guests, and sharing product knowledge while leading by example.

You will train and motivate team members, assist the Store Manager with paperwork, ordering, inventory, and maintain visual standards. This role requires lifting up to 25 pounds and a flexible schedule during our busiest times.

Qualifications

• Exceptional interpersonal skills and guest service mindset.
• Meticulous quality and strong organizational habits.
• Bias toward action with ability to lift and move up to 75 lbs.
• Desire to be coached and grow professionally.
• Attention to detail in all store operations and presentation.
• Problem-solving mindset and proactive approach to issues.
• Able to multitask and prioritize in a fast-paced environment.
• Positive attitude with a fun, energetic demeanor.
• Flexible availability to cover peak hours and store needs.

Responsibilities

• Help drive store-level financial and operational results by monitoring KPI targets and taking action to achieve store goals.
• Keep the team focused on guest engagement, sampling, and sharing product knowledge.
• Lead by example to maximize overall team performance through coaching and selling skills.
• Assist in training, developing, and motivating team members.
• Assist the Store Manager with paperwork, ordering, and inventory management.
• Maintain visual and merchandising standards and ensure store cleanliness.
• Enforce policies, procedures, and directives consistently.
• Be a strong ambassador of Lolli & Pops inside and outside the store.
• Must be able to lift up to 25 pounds.

Skills

Guest engagement

Teams leadership

Motivation & coaching

Job description

Lolli & Pops in Bridgewater, MA is seeking a Service Lead/Keyholder to join our sweet team. You will help drive store performance by monitoring KPI targets, engaging guests, and sharing product knowledge while leading by example.

You will train and motivate team members, assist the Store Manager with paperwork, ordering, inventory, and maintain visual standards. This role requires lifting up to 25 pounds and a flexible schedule during our busiest times.