Service Lead & Keyholder — Elevate Guest Experience

Ampersand Brands, LLC; Natick (MA); On-site; USD 19,000 - 25,000; Full time

Job summary

Lolli & Pops Service Lead at Natick Mall, Natick, MA, leads daily operations to drive store KPIs, coaches team members, and ensures guests receive warm, knowledgeable service. The role emphasizes product knowledge, sampling, and promoting brand storytelling in a fast-paced candy environment.

You will manage training, scheduling, inventory, and merchandising, maintain cleanliness and policies, and act as a champion for Lolli & Pops inside and outside the store.

Qualifications

• Exceptional interpersonal skills and ability to engage with guests and team members.
• Meticulous attention to detail and organization.
• Ability to take initiative and solve problems in a fast-paced environment.
• Comfort with multitasking across different store tasks.
• Willingness to work flexible hours including peak times.
• Desire to learn, be coached, and improve continuously.

Responsibilities

• Help drive store-level financial and operational results by monitoring KPI targets and taking action to achieve store targets
• Keep your team focused on guest engagement, sampling and sharing product knowledge
• Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example
• Assist in training, developing and motivating team members
• Assist the Store Manager with paperwork, ordering, inventory management
• Maintain visual and merchandising standards and ensure store cleanliness
• Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members
• Be a champion of Lolli & Pops inside and outside of the store
• Must be able to lift up to 25 pounds

Skills

Interpersonal skills

Attention to detail

Problem solving

Multitasking

Flexible hours

Coachable

Job description

Lolli & Pops Service Lead at Natick Mall, Natick, MA, leads daily operations to drive store KPIs, coaches team members, and ensures guests receive warm, knowledgeable service. The role emphasizes product knowledge, sampling, and promoting brand storytelling in a fast-paced candy environment.

You will manage training, scheduling, inventory, and merchandising, maintain cleanliness and policies, and act as a champion for Lolli & Pops inside and outside the store.