Service Lead: Guest Experience & Team Coach

ampersandbrands; Tigard (OR); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Sweet discount on candy

Job summary

Ampersand Brands is seeking a Service Lead/Keyholder for Lolli & Pops. You will join a leadership team in a fast-paced retail environment focused on guest delight, product knowledge, and operational excellence.

You will drive KPIs, coach the team, and ensure policies and processes are followed while maintaining store visuals. A positive attitude and ability to lift up to 25 pounds are required, with opportunities to grow within a beloved candy brand network.

Qualifications

• Exceptional interpersonal skills and ability to engage guests and lead a team.
• Strong organizational habits and attention to detail.
• Bias toward action; capable of moving items and tasks efficiently.
• Willingness to coach and mentor team members.
• Ability to multitask and manage competing priorities.
• Positive, fun-loving attitude and collaborative spirit.

Responsibilities

• Drive store-level financial and operational results by monitoring KPI targets and taking action.
• Maintain guest engagement, product sampling, and sharing knowledge.
• Develop team through coaching, selling skills, and leading by example.
• Assist in training, developing and motivating team members.
• Support Store Manager with paperwork, ordering, inventory management.
• Uphold visual and merchandising standards and store cleanliness.
• Enforce policies and procedures consistently among team members.
• Promote Lolli & Pops inside and outside the store.
• Able to lift up to 25 pounds.

Skills

Interpersonal skills

Attention to detail

Bias toward action

Coaching and mentoring

Multitasking

Positive attitude

Job description

Ampersand Brands is seeking a Service Lead/Keyholder for Lolli & Pops. You will join a leadership team in a fast-paced retail environment focused on guest delight, product knowledge, and operational excellence.

You will drive KPIs, coach the team, and ensure policies and processes are followed while maintaining store visuals. A positive attitude and ability to lift up to 25 pounds are required, with opportunities to grow within a beloved candy brand network.