Store Service Lead: Bilingual & Customer Experience

O'Reilly Automotive Stores, Inc.; Florida; On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Day one benefits: medical/dental/eye

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist in Florida to support store leadership, drive customer service, and manage daily store operations. The role includes shift leadership when managers are absent, and bilingual candidates are encouraged to apply.

The position emphasizes supervising service levels, processing orders, handling returns, and ensuring accurate invoicing and security procedures. Strong communication and RSS certification readiness are required.

Qualifications

• Strong communication skills for customer service.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution.
• Ensure calls and shipments are processed promptly and customers are informed.
• Handle returns, exchanges, refunds, and invoicing before product leaves the store.
• Perform opening/closing duties and ensure security procedures are followed.
• Assist with shift management in absence of Store Manager.

Skills

Strong communication

RSS Certification

Tools

POS/retail systems

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist in Florida to support store leadership, drive customer service, and manage daily store operations. The role includes shift leadership when managers are absent, and bilingual candidates are encouraged to apply.

The position emphasizes supervising service levels, processing orders, handling returns, and ensuring accurate invoicing and security procedures. Strong communication and RSS certification readiness are required.