Retail Service Lead - Customer Experience & Ops (Bilingual)

O'Reilly Auto Parts; Groveland (FL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Job summary

O’Reilly Auto Parts in Groveland, FL is seeking a Retail Service Specialist to support store leadership in sales, customer service, and operations. The role includes shift management in managers' absence and a focus on delivering superior customer experiences.

Candidates with bilingual abilities are encouraged to apply. The position offers full-time hours with opportunities to grow within a stable, growth-focused retailer known for internal promotions and comprehensive benefits.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels and execute service programs.
• Perform store opening/closing duties and day-end procedures.
• Manage transactions including returns, exchanges, and invoicing.
• Ensure proper scheduling, security, and deposits.

Skills

Strong communication skills

RSS Certification

Multilingual (Spanish desired)

Job description

O’Reilly Auto Parts in Groveland, FL is seeking a Retail Service Specialist to support store leadership in sales, customer service, and operations. The role includes shift management in managers' absence and a focus on delivering superior customer experiences.

Candidates with bilingual abilities are encouraged to apply. The position offers full-time hours with opportunities to grow within a stable, growth-focused retailer known for internal promotions and comprehensive benefits.