Store Service Lead - Auto Parts (Bilingual)

O'Reilly Auto Parts; Helena (MT); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive Wages

401k with Employer Contributions Start

Medical, Dental, Vision Insurance

Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. This role will also assume shift management in the absence of senior leadership.

Bilingual candidates are encouraged to apply. The position emphasizes strong communication, teamwork, and efficient handling of showroom activities, with opportunities for career growth and competitive wages.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution.
• Ensure telephone and online order processes are handled promptly and accurately.
• Process returns, exchanges, and refunds according to policy.
• Manage open/close duties, cash handling, and security procedures.
• Assist in day-to-day store operations and special orders processing.

Skills

Strong communication

RSS Certification

Bilingual (Spanish/other)

Job description

O'Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. This role will also assume shift management in the absence of senior leadership.

Bilingual candidates are encouraged to apply. The position emphasizes strong communication, teamwork, and efficient handling of showroom activities, with opportunities for career growth and competitive wages.